Privacy Policy

Who we are

Our website address is https://www.swrc.com.

Privacy

Southwest Radio Ministries has been broadcasting the Good News of Jesus Christ since April 1933. In all the years of broadcasting and publishing, this ministry has maintained a strict privacy policy. Any personal information, such as mailing addresses and phone numbers, or contribution records is never rented or sold to third-party mass mailing address vendors.

This privacy policy sets out how Southwest Radio Ministries uses and protects any information that you give Southwest Radio Ministries when you use this website. Southwest Radio Ministries is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Southwest Radio Ministries may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What personal data we collect and why we collect it

We may collect the following information:

• name
• contact information including email address
• demographic information such as postal code, preferences, and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address that you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Email Privacy Policy

If you receive an email from us, it is because you have registered with www.swrc.com, either as part of a previous shopping cart purchase, or because you have subscribed to our e-newsletter. We respect your time and attention by controlling the frequency of our mailings.

As with our mailing address privacy policy, we will never share, sell, or rent your email address with any third-party mass emailing vendor. We will never divulge your email address to any other party unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you.

Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two (2) days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Our website may contain links to other websites of interest (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you would like a copy of the information held on you please write to P.O. Box 835, Bluff City, TN 37618, or email us.

If you do not want to receive email from us, you may contact us at any time by writing to P.O. Box 835, Bluff City, TN 37618, or email us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address, and browser type: we’ll use this for purposes like analytics
• Shipping address: we’ll ask you to enter this so we can send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for ten (10) years for accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased, and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds, and support you.

Payments

We accept payments through PayPal and/or through Authorize.net. When processing payments, some of your data will be passed to PayPal and/or Authorize.net, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and the Authorize.net Privacy Policy for more details.

When shopping, we keep a record of your email and the cart contents for up to thirty (30) days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day.

Credit Card Processing for Bookstore Offerings

Southwest Radio Ministries reserves the right to refuse or cancel any requests for bookstore offerings containing an error, inaccuracy, or omission, whether or not your request has been submitted, confirmed, and/or your credit card has been processed. If your credit card has been processed for a request for a bookstore offering that has been cancelled, your credit card will be issued a credit.

You may request bookstore offerings from this website using any of the credit card options listed on the credit card processing form. Southwest Radio Ministries reserves the right to change its credit card processing procedures at any time without prior notice.

Processing and Shipment of Bookstore Offerings

Once you have placed a request for a bookstore offering, your order will be processed during the following business day. All requests for bookstore offerings will be shipped as stock is available. Southwest Radio Ministries strives to make sure that most of our bookstore offerings are in stock, but we cannot guarantee that a temporary backorder may not delay shipment of your request. Shipping charges are included in the offering amount. All requests will be shipped USPS. Please allow 7 to 10 business days for delivery. If you require faster delivery, please call our toll-free number (1-800-652-1144) for additional shipping charges. Our offices are open Monday through Friday, 8:00 a.m. to 5:00 p.m. CST.

Questions Concerning Bookstore Requests

If you have a question about the bookstore request you placed over this website, please call our toll-free number (1-800-652-1144). Someone in our call center will be glad to assist you. Our staff is available Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST.

Return Policy

You may return any of the bookstore offerings you received within sixty (60) days of delivery of a shipment for any reason for a full credit to your credit card. Bookstore offerings must be returned in good condition for credit to be applied.